Terms and Conditions

The Terms and Conditions of sale with Playfair Kids Pty Ltd.

In these Terms and Conditions of Sale (“Conditions of Sale”), “we” or “us” or “Playfair Kids” means OZZCHAR TRUST Trading as Playfair Kids (51 157 362200) and “you” means the person, organisation or entity that purchased the products or related services from us.

Please read through these Conditions of Sale carefully as they form the agreement under which we will supply products and services to you. These Conditions of Sale apply to all sales made by us to consumers for products purchased online.

1.0 Orders

Before placing your order, please read through our terms and conditions. Your placement of an order shows your acceptance of these terms and conditions.

You may place an order with us online. A transaction is not considered to have taken place until full payment has been received. We may at our discretion accept or reject an order depending on a variety of factors, such as availability of the ordered products or our ability to validate payment for the products.

Please choose your products carefully. Prices can change and so you should check the latest price on our website before placing your order. It is your responsibility to check the order (including all pricing and product information) before you complete the online checkout process.

We will provide an “order reference number” via a confirmation email once your checkout process is complete. However, if you are paying by PayPal, we will not complete your order until your payment has passed our internal validation procedures. Once your payment has been validated, we will process your order and let you have an order reference number. Please keep your order reference number safely.

Once we have given you an order reference number, a binding agreement will come into existence between you and us and only these Conditions of Sale will apply in relation to the supply of the ordered products. Subject to clause 1.1.2, no changes to these Conditions of Sale will be effective unless we both agree to the changes in writing. If you wish to cancel your order we ask that you advise us prior to dispatch and you will receive a full refund subject to these Conditions of Sale.

2.0 Availability

If, for any reason, we cannot supply a product you have ordered, we will let you know over the phone or contact you using the details provided by you at the checkout process to amend, cancel or put your order on backorder as agreed with you.

3.0 Price and Payment

The price payable for a product is the one set out on our website at the time you place your order. All prices are in Australian Dollars (AUD) inclusive of GST. Subject to clause 1.9.6, we make every effort to ensure prices and product information on our website, catalogues or advertisements are correct and up-to-date. Prices for our products displayed on third party websites may not be correct and we are not bound by them.

We accept payment by PayPal. Whilst we employ the latest technology and use PayPal’s Payflow secure payment gateway, we will not be responsible for any loss or damage (whether direct or indirect) suffered by you if your credit card is fraudulently used or is used in an unauthorised manner by a third party.

Your tax invoice will be sent to you via email at the completion of the order and payment process. Your tax invoice is your proof of purchase and may be required for any warranty claims.

4.0 Postage and Delivery

All deliveries via our online store will be supplied by Australia Post or reputable courier companies and will be dispatched to the postal address supplied at time of purchase. We will attempt to dispatch within 3 business days and aim to have your order to you between 7 to 10 days. Times may be delayed if you live in a remote location or during peak periods. It is your obligation to ensure the delivery address supplied is correct and free from errors. If you, the customer is found to have given incorrect or insufficient address details, additional charges will apply to re-direct or resend orders. Please note we do not deliver to PO Boxes. We do not ship Internationally unless an international shipping cost has been confirmed. We use third party delivery services and therefore cannot provide any guarantee that no damage will be caused during the delivery of any products you order from our Website.

5.0 Returns and Refunds

Please choose your order carefully, we do not refund or exchange if you simply change your mind. If the product you receive is faulty, unsafe, does not do what we said it would do, or is wrongly described then it may be exchanged for a store credit or a refund. Proof of purchase is required and the product must have all tags attached and be in original packaging. Please contact customer service on accounts@playfairkids.com.au and provide your Name, Email Address, Phone Number and a description of the product and reason you wish to return it. Company management will assess this and we will contact you to discuss returning the item to us and either replacing or crediting the full amount, less original postage costs.

Please note: You must notify us of any product that is found to be faulty or wrongly described, in writing, within seven days of receiving the product. We may decline claims for refunds made outside these time periods, subject to relevant legislation. Playfair Kids cannot be held responsible for damaged, lost or stolen return deliveries. This policy is offered in addition to any rights you may have under the Australian Consumer Law.

6.0 Links to other sites

Through this website you may be able to link to other websites, this does not imply a recommendation or endorsement of these sites opinions or products. This is for your convenience only, we do not have control over the material and content available on those websites. We are not responsible or liable for the accuracy or content of these other sites.

7.0 Copyright Notice

This website and its contents are the copyright of Ozzchar Trust, trading as Playfair kids. Unless otherwise specified, all material on this site, including the text, web design, graphics, logos and images are the sole property of Ozzchar Trust. No materials from this site may be reproduced, modified, republished, distributed or uploaded without prior permission. Unauthorised use of the materials on this site may violate copyright and other applicable laws and we reserve the right to take action against you if you breach any of these terms.

8.0 General

These Conditions of Sale form the entire agreement between you and us and, unless expressly agreed to in writing by us no terms or conditions of yours, including any Terms or Conditions printed or referred to in your offer to purchase or order (if any) will be binding on us or have any legal effect.

We may change any provision in these Conditions of Sale without notice so we advise that, even if you are a frequent purchaser from us, you check these Conditions of Sale whenever you want to purchase products from us. Any change of these Conditions of Sale will only apply to future orders. None of our agents or employees or any third parties have any authority to change these Conditions of Sale.

We reserve the right to refuse supply of the products or services ordered by you, terminate our contract with you or terminate your account with us, and to remove or edit content on our website at our sole discretion and without incurring any liability to you.

You must not assign any rights and obligations under these Conditions of Sale whether in whole or in part without our prior written consent.

Any notice in connection with these Conditions of Sale will be deemed to have been duly given when made in writing and delivered or sent by email, facsimile or post to the party to whom such notice is intended to be given or to such other address, email address or facsimile number as may from time to time be notified in writing to the other party.

If any provision of these Conditions of Sale is invalid, illegal or unenforceable, these Conditions of Sale take effect (where possible) as if they did not include that provision.

Please refer to our Privacy Policy to see how we collect, use and protect your personal information.

Any failure by a party to insist upon strict performance by the other of any provision in these Conditions of Sale will not be taken to be a waiver of any existing or future rights in relation to the provision.

These Conditions of Sale are governed by the laws of Queensland, Australia. The parties each agree to submit to the non-exclusive jurisdiction of the courts of Queensland, Australia.

9.0 Contact Us

Contact us

If you need to contact us for any reason, please do so using the contact details below:

Playfair Kids

Phone:     0413 063 680
E-mail:     hello@playfairkids.com.au