FAQs

Some commonly asked questions

We accept payment by PayPal. Whilst we employ the latest technology and use PayPal’s Payflow secure payment gateway, we will not be responsible for any loss or damage (whether direct or indirect) suffered by you if your credit card is fraudulently used or is used in an unauthorised manner by a third party.

Your tax invoice will be sent to you via email at the completion of the order and payment process. Your tax invoice is your proof of purchase and may be required for any warranty claims.

We hate sneaky surprises at the check out so we charge a flat shipping rate of $9.95 for orders Australia wide, including bulky items.

*Please note we do our best to provide this rate to all our customers. If you live in a remote area and order a very large bulky item we may require additional payment to cover the cost of postage. If you place an order and additional postage is required we will contact you as soon as possible to advise this.

All deliveries via our online store will be supplied by Australia Post or reputable courier companies and will be dispatched to the postal address supplied at time of purchase. Please be aware we cannot deliver to PO boxes

We will attempt to dispatch within 3 business days and aim to have your order to you between 7 to 10 days. Times may be delayed if you live in a remote location or during peak periods.

Once your order is packed you will receive a dispatch email containing your tracking number and a link to the tracking website address. Follow the link and enter your tracking number to track your order.

No sorry, not at this stage. If you are interested in our products and are overseas please drop us a line at hello@playfairkids.com.au so we can gauge the interest levels and see if we can help you out.

Do you have a quick question? Feel free to email us and we will be more than happy to help.

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